Help centre

We are here to help you! Check out a few of our frequently asked questions from customers below when using our online store. If you have any additional questions, please submit a request using our form on the 'Contact' page.

Frequently asked questions

Getting Started

To get started using our online store, make sure to sign up as a member by clicking the icon at the top left of your screen. Members can view their order history, saved addresses and more.

Billing

Caribbean Water Treatment's online store focuses on US export sales only. We accept Visa and Master Card as payment methods.

Shipping

Please note that we ONLY ship to licensed freight forwarders in South Florida.

Returns

We understand that mistakes happen, so we are allowing a 24-hour period to cancel/or edit your order. After 24 hours, cancellations or changes will not be accepted.