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Now Hiring: On-Site Operations Manager

Operations Manager

Role Description: 

The OM will be responsible for organisational efficiency of the company, managing all aspects of the organisations HR, IT,Finance, Warehousing and Inventory Management, Service departments and Retail Store, helping and creating organisational plans and program budgets, and setting and overseeing productivity goals with all departments in collaboration with the MD and other misc. tasks.

Working with the management team, the position contributes to the development and implementation of organisational strategies, policies and practices.


Duties/Areas of Responsibility: 

  • Improve the operational systems, processes and policies in support of organisations mission -- specifically, support better management reporting, information flow and management, business process and organisational planning with regards to timelines and deadlines

  • Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.

  • Oversee overall financial management, planning, systems and controls.

  • Control invoicing to funding sources, including calculation of completed units of service.

  • Payroll management, including tabulation of accrued employee benefits.

  • Supervise and coach supervisory staff on a daily basis.

Responsibilities by Function

Financial Management

  • Direct annual budgeting and planning process for the organisations annual budget with MD

  • Oversee monthly and quarterly assessments and forecasts of organisations financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.

  • Managing day to day processing of accounts receivable and payable using Peachtree, producing reports as requested.

  • Reconciling monthly activity, generating year-end reports, and fulfilling tax related requirements.

  • Assisting Managing Director in creating annual organisational budget and monitoring cash flow.

  • Prepare annual audit and be a liaison with all outside vendors.

Organizational Effectiveness

  • Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.

  • Drive initiatives in the management team and organisationally that contribute to long-term operational excellence.

Customer Service

  • Oversee and improve customer relationships

  • Handle (and prevent) customer escalations

  • Assist in expanding customer base

Sales & Marketing

  • Oversee the Development and execution of marketing plans to increase retail sales.

  • Manage marketing budget


  • MUST BE BASED in ANTIGUA and Barbuda – This is NOT a remote opportunity and no expat package.

  • Commitment to social justice and the company mission

  • Excellent computer skills and proficient in excel, word, outlook… Sage is a plus.

  • Excellent communication skills both verbal and written

  • Knowledge and experience in organisational effectiveness and operations management implementing best practices.

  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.

  • Excellent interpersonal skills and a collaborative management style.

  • Budget development and oversight experience

  • A demonstrated commitment to high professional ethical standards and a diverse workplace

  • Excellent people manager, open to direction and + Collaborative work style and commitment to get the job done

  • Ability to challenge and debate issues of importance to the organisation.

  • Ability to look at situations from several points of view

  • Persuasive with details and facts

  • Delegate responsibilities effectively

  • High comfort level working in a diverse environment

  • Plumbing, electrical and/or construction/engineering experience would be an asset.

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